Booking Policy

Scheduling

Appointments are available Monday through Saturday by appointment only. You can book online at any time through our website or contact us directly at hello@house-holistic.com.

All appointments are confirmed via email and text. Please check your confirmation for the correct date, time, and service. If anything looks incorrect, contact us immediately.

New Clients

First-time clients will receive a brief intake form to complete before their appointment. This helps Melissa understand your skin history, current concerns, and any health considerations before your visit. Please complete this before you arrive — it allows us to make the most of your time together.

Card on File

A valid credit or debit card is required to hold all appointments. Your card will not be charged at the time of booking. It is stored securely through Square and used only in the event that our cancellation or no-show policy applies.

Cancellation Policy

Please cancel or reschedule before the day of your appointment to avoid a charge.

We understand that life happens. If you experience a genuine emergency, please reach out to us directly and we will do our best to work with you. Repeated late cancellations or no-shows will result in a requirement to prepay for future appointments or may result in being unable to book future services.

Late Arrivals

If you arrive late, we will do our best to accommodate your full service. However, out of respect for clients booked after you, your appointment may need to end at its originally scheduled time. The full service price applies regardless of the time available.

If you are more than 15 minutes late without notice, we may need to cancel and reschedule your appointment. This will be treated as a late cancellation under our cancellation policy.

Illness

Please do not come to your appointment if you are feeling unwell. This includes symptoms of cold, flu, fever, active skin infections, or any contagious condition. Contact us as soon as possible to reschedule — we will waive the late cancellation fee for illness-related cancellations when you notify us before your appointment.

The Acne Clarity Program

The Acne Clarity Program is a three-month commitment. Upon enrollment, you agree to the following:

• —Biweekly appointments throughout the program
• —Consistent use of the prescribed home care routine
• —Open communication with Melissa between appointments about your skin's response

Program deposits are non-refundable. If you need to pause or discontinue the program, please speak with Melissa directly. We will always do our best to find a solution that works for both of us.

Results vary by individual. Commitment to both the in-studio appointments and the home care routine is essential to achieving the best possible outcome.

Refunds

Services are non-refundable once performed. If you are dissatisfied with your experience, please contact us within 48 hours and we will do everything we can to make it right. Your satisfaction matters deeply to us.

Retail products are non-refundable unless they arrive damaged or defective. Defective products must be reported within 7 days of receipt.

Children and Guests

Out of respect for all clients and to maintain the quiet, restorative environment of the studio, we ask that children not accompany you to your appointment unless they are receiving a service. We appreciate your understanding.

Right to Refuse Service

House Holistic reserves the right to refuse or discontinue service at any time if we determine that a treatment is not safe or appropriate, or if a client is disrespectful toward Melissa or the studio environment.

Questions

If you have any questions about our policies, we’d love to hear from you.

hello@house-holistic.com
394 W Main St, Lehi, Utah 84043
Instagram: @householistic